The CARE-LINE is the North Carolina Department of Health and Human Services’ (NCDHHS) toll-free Information and Referral telephone service. Information and Referral Specialists provide information and referrals regarding human services in government and non-profit agencies.
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OCS is credited with implementing an on-line web-based updating process that ensures that data is accurate and up-to-date. This service allows agencies and offices listed in our database to review their data – thus eliminating time consuming phone calls, faxes and e-mail by OCS personnel.
Currently, sixteen individuals staff the CARE-LINE.
OCS CARE-LINE Hispanic Citizen Services Representative is dedicated to handling calls from Spanish-speaking customers.
Bioterrorism Information and Referral Specialist works closely with the Division of Public Health in coordinating bioterrorism efforts related to the Governor’s Public Health Hotline.
All other CARE-LINE staff are well trained and have a wealth of knowledge regarding human service programs across North Carolina. Many staff persons are Certified Information and Referral Specialist by the National Alliance of Information and Referral Services.
In FY 2008-09, these professionals provided information to more than 300,000 callers.
Questions about services that are available to you through the NCDHHS, and the Care-Line staff can guide you to the appropriate source. In addition, staff are able to retrieve information regarding other human services provided by government (local, state and federal) and non-profit services across North Carolina.
Our service covers all 100 counties in North Carolina. A database of over 10,000 services across North Carolina is available to staff who are assisting callers.
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